Terms & Conditions

Welcome to Zetvix ("we," "us," "our," or the "Company"). By accessing or using our website https://www.zetvix.com (the "Site") or any of our services, digital products, software solutions, source code, or related offerings (collectively, the "Services"), you agree to be bound by these Terms and Conditions (the "Terms"). Please read these Terms carefully. If you do not agree with any part of these Terms, you must not use our Site or Services.

1. Definitions

• "Company," "We," "Us," "Our" refers to Zetvix, including all its officers, employees, affiliates, and agents.
• "User," "You," "Your" refers to any individual or entity accessing or using our Site or Services.
• "Services" includes website development, digital marketing, software solutions, SaaS platforms, digital products, source code, branding, UI/UX design, consulting, and any related deliverables.
• "Digital Products" refers to website templates, admin dashboards, source code, mobile app UI kits, software source code, and any downloadable digital assets.

2. Acceptance of Terms

By using our Site or Services, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using our Services on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms. These Terms constitute a legally binding agreement between you and Zetvix.

3. Modifications to Terms

We reserve the right to modify, update, or replace these Terms at any time without prior notice. Changes will become effective immediately upon posting on this page. Your continued use of our Site or Services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

4. Services and Deliverables

Zetvix provides a range of digital solutions including:

• Website Development: Custom website design, development, and maintenance
• Digital Marketing: SEO, social media marketing, PPC, content marketing, and branding
• Software Solutions: Custom CRM, ERP, business automation tools, and web applications
• Digital Products: Website templates, admin dashboards, SaaS source code, and UI kits
• SaaS Platforms: Multi-tenant SaaS platform development and deployment

Specific deliverables, timelines, and pricing for custom services will be outlined in separate project agreements, statements of work, or invoices. In case of conflict between these Terms and a project agreement, the project agreement shall control.

5. Digital Products License

When you purchase a digital product (including source code, templates, or software) from Zetvix, we grant you a non-exclusive, non-transferable, worldwide license to use the product under the following terms:

• Standard License: Allows you to use the digital product for a single personal or commercial project. You may not resell, redistribute, or sublicense the product (in original or modified form) to any third party.
• Extended License: Available upon request and additional fee, allowing you to use the product in multiple projects or as part of a product you intend to sell.
• Source Code License: Source code is provided "as is" for your internal use. You may modify the code for your own projects but may not redistribute the original or modified source code publicly.

All digital products are protected by copyright laws. Unauthorized reproduction, distribution, or resale of our digital products is strictly prohibited and may result in legal action.

6. Custom Development and Services

For custom website development, software development, marketing services, or consulting:

• Project scope, deliverables, timeline, and pricing will be agreed upon in writing before work begins.
• We require a 50% advance payment for custom projects, with the remaining 50% due upon completion (unless otherwise specified in the project agreement).
• You retain ownership of custom code and designs developed specifically for you upon full payment. However, we retain the right to use generic code libraries, frameworks, and components that we have developed previously.
• Revision cycles and change requests will be handled as per the project agreement. Additional work outside the agreed scope may incur extra charges.

7. Payment Terms

• Custom Services: 50% advance payment required before project initiation. Balance due upon completion or as per milestone schedule.
• Digital Products: Full payment required before download access is granted.
• Marketing Services: Monthly subscription fees are charged in advance. No refunds for partial months.
• Payment Methods: We accept bank transfers, UPI, credit/debit cards, Razorpay, and PayPal (for international clients).
• Late Payments: Payments not received within 15 days of due date may result in suspension of services and late fee charges.
• Taxes: All fees are exclusive of applicable taxes (GST, VAT, etc.), which will be added to the invoice as required by law.

8. Refund and Cancellation Policy

• Digital Products: Due to the intangible nature of digital products, all sales are final. No refunds will be issued once the product has been downloaded or accessed. However, if you experience technical issues, we will work with you to resolve them or provide a replacement.
• Custom Services: Advance payments are non-refundable once work has commenced. If we fail to deliver agreed-upon deliverables, we will refund the unused portion of the advance payment.
• Marketing Services: You may cancel monthly services with 30 days' written notice. No refunds for services already rendered.
• Hosting & Maintenance: Prepaid hosting or maintenance packages are non-refundable.

9. Intellectual Property Rights

All content on our Site, including text, graphics, logos, images, software, source code, templates, and documentation, is the property of Zetvix or our licensors and is protected by Indian and international copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, modify, create derivative works from, or publicly display any content from our Site without our prior written consent.

10. User Conduct and Prohibited Uses

You agree not to use our Site or Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our systems. Prohibited activities include:

• Violating any applicable laws or regulations
• Infringing upon the intellectual property rights of others
• Distributing malware, viruses, or other harmful code
• Attempting to gain unauthorized access to our systems or user data
• Reselling or redistributing our digital products without proper license
• Using our Services to harass, abuse, or harm others

11. Third-Party Links and Integrations

Our Site may contain links to third-party websites, plugins, or services that are not owned or controlled by Zetvix. We are not responsible for the content, privacy practices, or terms of any third-party sites. You acknowledge and agree that Zetvix shall not be liable for any damages or losses caused by your use of third-party services.

12. Disclaimer of Warranties

YOUR USE OF OUR SITE AND SERVICES IS AT YOUR SOLE RISK. THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, ZETVIX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZETVIX, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR SERVICES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US, IF ANY, DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

14. Indemnification

You agree to indemnify, defend, and hold harmless Zetvix and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or relating to your use of the Site or Services, your violation of these Terms, or your infringement of any third-party rights.

15. Termination

We may terminate or suspend your access to our Site and Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use our Services will cease immediately. Provisions that by their nature should survive termination shall survive, including intellectual property, warranty disclaimers, indemnity, and limitation of liability.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts located in Tamil Nadu, India. You consent to personal jurisdiction in such courts and waive any objection based on inconvenient forum.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any project agreements, constitute the entire agreement between you and Zetvix regarding your use of our Site and Services, superseding any prior agreements or understandings.

19. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: legal@zetvix.com
• General Inquiries: info@zetvix.com
• Address: Tamil Nadu, India
• Phone: +91 94431 77545

By continuing to use our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.